Shipping, Packing and Insurance Charges
Cyber Trading NZ Ltd uses both NZ Post & Courier companies to deliver shipments to our customers. All shipment charges are based upon weight and total order value.  Unless otherwise stated on the checkout age, all parcels sent are insured against loss in transit. 

All Prices are quoted in NZ$ and include GST.

Delivery Time Frames
Order delivery normally takes 2 to 5 working days within New Zealand, and 5 to 15 working days outside New Zealand.

Order Availability
Cyber Trading NZ Ltd will make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an e-mail advising how soon we will be able to ship the order. If you wish to cancel the order you may do so. We will take appropriate steps to reimburse any payment you have made in respect of the product.

Tracking Your Order
Once your order is placed, the process will be entered into our database.  You may log on to our web site any time to check the order status.  A delivery tracking number will be issued once item is dispatched.

To track your order delivery, for NZ Post, go to:
http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/, and enter the tracking number.

Deliveries can only be made Monday to Friday. All orders received after 3.00pm that day will be processed the following working day and packages shipped accordingly. Please be aware that no deliveries are made on public holidays or between Christmas and the New Year as our office is closed during this period.

Please note that a signature may be required for acceptance of the shipment. If no one is available to sign for the shipment, additional charges may be incurred to you for any additional deliveries. Deliveries can be made to residential and commercial addresses, PO Box number is acceptable on most items (unless specified on the item description).

Return Policy
As a New Zealand company we trade under the Consumer Guarantees Act.  Please note that we are not able to accept returned goods because of “change of mind”.

If you wish to return a product please contact our customer service team by completing the Contact Us Form, or by emailing support@digitdirect.co.nz to obtain a Return Authorisation/warranty Form.  Returned products must be accompanied with original packaging, contents, and Return Authorisation form.

Cyber Trading NZ Ltd will replace faulty products, provided they are defective and not because you have simply changed your mind.

Return freight charges are at the purchaser’s expense. You are advised to send your package by registered post, and maintain sufficient insurance to cover the value of the goods.  However if you are returning an item because it arrived damaged or there was an error processing your order, Cyber Trading NZ Ltd will reimburse you upon receiving a receipt for freight.

Product keys and software purchased from us is only returnable if the packaging on the product has not been opened.

If you have any questions about our Shipping & Returns policy, please contact us by completing the Contact Us Form, or by emailing support@digitdirect.co.nz.